Cancellation & Refund Policy
Transparent terms regarding cancellations, refunds, and rescheduling
Booking-Specific Terms
Because different boutique lodges and safari operators maintain distinct cancellation windows, your official quotation and booking voucher will clearly specify the exact cancellation schedule applicable to your trip.
Customer Cancellation Procedure
Cancellations must be submitted in writing through our official communication channels (email to support@ghoomosa.in or WhatsApp to +91 73000 03101) quoting your Booking ID. The effective cancellation time is when Ghoomosa acknowledges the request.
Non-Refundable Components
Certain components (such as peak season lodge bookings, registered safari vehicle permits, or specialized private transport) may be non-refundable once locked in; these terms will be disclosed prior to payment.
Refund Calculations & Processing Timelines
Eligible refunds are calculated after deducting supplier cancellation charges, non-refundable permit fees, and applicable payment gateway charges. Refunds are processed within 7 to 10 working days following supplier reconciliation.
Force Majeure & Unforeseen Events
In events of natural disruption, government road closures, or safety restrictions, Ghoomosa will facilitate rescheduling, credit notes, or refunds in accordance with partner terms.